Enjoy 10% Off Your First Order — Because Every Goddess Deserves a Little Indulgence.”use code secretgoddess10" at checkout

Enjoy 15% Off Your First Order — Because Every Goddess Deserves a Little Indulgence

At Secret Goddess, we want you to love your purchase. We follow the Australian Consumer Law (ACL) to ensure your rights are protected.

1. Australian Consumer Law Rights

Under the ACL, you are entitled to a repair, replacement, or refund if a product you purchase:

  • Is faulty or defective

  • Does not match the description or images

  • Is not fit for its intended purpose

These rights apply automatically and cannot be excluded.

2. Change of Mind and Sizing

Please choose carefully, as we do not offer returns, refunds, or exchanges for:

  • Change of mind

  • Wrong size or style choice

  • Colour preference

  • Accidental order duplication

We recommend checking the product descriptions and size guides carefully before completing your purchase.
If you need assistance choosing the right size, contact our team before ordering.

3. Sale and Clearance Items

All sale, promotional, and clearance items are final sale.
These products cannot be returned, exchanged, or refunded, unless they are faulty or required under Australian Consumer Law.

4. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us within [ 7 days] of delivery with:

  • Your order number

  • Details of the fault or issue

  • Photos showing the problem

We’ll assess your claim and arrange a repair, replacement, or refund where required under the ACL.
We’ll cover return postage for approved faulty item returns.

5. Return Process

  1. Email info@secretgoddess.org to start your return request.

  2. Our team will confirm eligibility and provide a return address if applicable.

  3. Items must be returned in original condition with packaging and tags intact.

  4. Once received and inspected, we’ll notify you of the outcome and process any approved refund or exchange.

Refunds are processed via the original payment method within [7 business days] after approval.

6. Contact Us

If you have questions about returns or exchanges, contact us at:

Secret Goddess
Email: info@secretgoddess.org
Website: www.secretgoddess.org