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Privacy Policy – Secret Goddess

Effective Date: 02/11/2025
Last Updated: 02/11/2025

Secret Goddess ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [secretgoddess.org], make a purchase, or otherwise interact with us.

1. What Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our products and services. This may include:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via third-party providers)

• Account login details (if applicable)

• Order history and preferences

• Information you submit through forms, email, or chat

• Any other information you voluntarily provide

We also collect non-personal information automatically, such as:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent on the site

• Referring website

• Cookies and analytics data

2. How We Collect Personal Information

We may collect your personal information when you:

• Visit or browse our website

• Make a purchase

• Create an account

• Subscribe to our newsletter or marketing emails

• Contact us for customer support

• Enter a promotion, giveaway, or survey

• Interact with us on social media

We may also use cookies and third-party analytics tools to collect browsing and usage data.

3. Why We Collect and Use Your Information

We collect and use personal information for purposes including:

• Processing and fulfilling orders

• Providing customer service and support

• Managing your account

• Sending order confirmations, shipping updates, and receipts

• Customising your shopping experience

• Sending marketing communications (with your consent)

• Improving our website, products, and services

• Complying with legal and regulatory obligations

• Preventing fraud or misuse of our services

4. Disclosure of Personal Information

We may disclose your information to:

• Service providers such as payment processors (e.g. Stripe, PayPal), shipping and delivery companies, email platforms, and IT service providers

• Our professional advisors (e.g. accountants, lawyers)

• Law enforcement or regulatory authorities when required by law

• Other parties in the event of a merger, sale, or transfer of business assets

We require all third-party service providers to handle your data securely and in compliance with Australian privacy laws.

5. Overseas Disclosure

Some service providers (such as cloud storage or marketing platforms) may store or process your data outside Australia.
When this occurs, we take reasonable steps to ensure your information is handled according to the Australian Privacy Principles, and that appropriate data protection measures are in place.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Sensitive payment details are encrypted and processed securely through trusted third-party payment gateways — we do not store your credit card details on our servers.

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. Cookies may also be used for advertising and retargeting purposes.

You can choose to disable cookies in your browser settings, but this may affect some site functionality.

We may also use third-party tools (such as Google Analytics, Meta Pixel, or similar) to collect information about how visitors use our site. This helps us improve performance and personalise offers.

8. Marketing Communications

With your consent, we may send you promotional materials, special offers, or newsletters about our products and services.
You can opt out of receiving marketing communications at any time by clicking “Unsubscribe” in our emails or contacting us directly.

We comply with the Spam Act 2003 (Cth) and will never send you unsolicited marketing messages.

9. Access, Correction, and Deletion

You have the right to:

• Request access to the personal information we hold about you

• Request correction if your information is inaccurate, incomplete, or out of date

• Request deletion of your account or personal data, where legally permitted

To make a request, please contact us using the details below.

10. Complaints

If you have any concerns or complaints about how we have handled your personal information, please contact us using the details below.
We will investigate your complaint promptly and respond in writing.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements.
The updated version will be posted on our website with the “Last Updated” date clearly shown.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Secret Goddess
Email: info@secretgoddess.org
Website: www.secretgoddess.org